Shipping policy
SHIPPING POLICY
Thank you for shopping with Cross P Enterprises. The following information explains how we process and ship orders.
ORDER PROCESSING
Most orders are processed within 2–5 business days, excluding weekends and holidays. Processing times may vary depending on the product, supplier availability, customization, or unusually high order volume.
Processing time is separate from shipping-transit time. You will receive an email when your order ships.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, estimated delivery times, and shipping charges will be shown during checkout whenever available.
Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, weather, holidays, product availability, or other circumstances outside our control.
MULTIPLE SHIPMENTS
Cross P Enterprises may use different suppliers and fulfillment locations. Products ordered together may arrive in separate packages and on different days.
You may receive more than one shipping-confirmation email or tracking number. You will not be charged additional shipping beyond the amount shown when you placed your order unless you approve the charge beforehand.
ORDER TRACKING
When tracking information is available, it will be emailed to the address used during checkout. Please allow up to 48 hours for tracking activity to appear after receiving the shipping confirmation.
ADDRESS ACCURACY
Customers are responsible for providing a complete and correct shipping address.
Contact us immediately at crosspenterprises@gmail.com if you notice an address error. We will try to correct it, but we cannot guarantee changes after an order has entered processing or shipped.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
DAMAGED PACKAGES OR MISSING ITEMS
Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us as soon as possible at crosspenterprises@gmail.com.
Include your order number, a description of the problem, and clear photographs of the product and shipping packaging. Keep all packaging until the issue is resolved.
LOST OR DELAYED PACKAGES
If tracking shows that a package is delayed, please allow the carrier additional time to complete delivery.
If tracking shows the package as delivered but you cannot locate it, check around the delivery area, ask other household members or neighbors, and contact the carrier. Then contact us so we can help determine the appropriate next step.
We are not responsible for packages stolen after confirmed delivery, but we will assist with available carrier information and claims when possible.
SHIPPING RESTRICTIONS
Some oversized, heavy, hazardous, or location-restricted products may have limited shipping options. Any known restrictions or additional requirements will be shown on the product page or communicated before the order is fulfilled.
INTERNATIONAL SHIPPING
International shipping is available only when an international delivery option appears during checkout. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
CONTACT US
For questions about shipping or an order, contact:
Cross P Enterprises LLC
crosspenterprises@gmail.com