Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase from Cross P Enterprises. Please read the policy below before requesting a return.

RETURNS

We accept return requests within 30 days after your order is delivered.

To qualify for a return, the item must be unused, uninstalled, undamaged, and in its original packaging with all included parts, instructions, tags, and accessories. You will also need your order number or other proof of purchase.

To begin a return, contact us at crosspenterprises@gmail.com before shipping the item. Please do not return an item without receiving return instructions from us first. Returns sent without prior approval may not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are not refundable.

TRUCK AND SHOP PRODUCTS

Customers are responsible for confirming vehicle fitment, measurements, specifications, load ratings, electrical requirements, and compatibility before ordering.

Products that have been installed, used, modified, damaged during installation, or returned with missing parts may not qualify for a refund. This includes products showing tool marks, wiring modifications, fluid exposure, wear, or other signs of installation or use.

If you are unsure whether a product fits your vehicle or application, please contact us before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, or different from what you ordered.

Include your order number, a description of the problem, and clear photographs of the product and shipping packaging. If the issue is confirmed, we will work with you on a replacement, refund, or other appropriate solution at no additional shipping cost to you.

NONRETURNABLE ITEMS

The following items cannot normally be returned:

• Digital products or downloadable files after delivery or access
• Personalized, customized, or made-to-order products
• Gift cards
• Clearance or final-sale items marked as nonreturnable
• Items that have been installed, used, altered, or damaged after delivery
• Items returned without their original packaging, parts, or accessories

Please contact us if you have questions about whether a specific item can be returned.

EXCHANGES

The quickest way to receive a different item is to request a return for the original item and place a new order after the return is approved.

REFUNDS

We will inspect your return after it is received. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to inspect and process the return.

Your bank or credit-card company may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at crosspenterprises@gmail.com.

ORDER CANCELLATIONS

Contact us as quickly as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped. If the order has already shipped, the regular return policy will apply.

QUESTIONS

For return or refund questions, contact:

Cross P Enterprises LLC
crosspenterprises@gmail.com